Don’t compromise your Vital Information – OPay urges customers

Lagos, Nigeria

For so many months, OPay has consistently advocated the importance of customers keeping their personal information safe via its numerous channels. These efforts have been directed to remind our customers not to share confidential information with other persons. We implore our customers never to share information such as PIN, OTP and passwords with anyone.

We have formally received complaints from some of our customers who might have recently exposed their personal or confidential information, unsuspectingly to fraudsters. The customers, rightfully aggrieved, visited our head office on August 23, 2021, to speak with the customer support team.

Our management team have addressed these aggrieved customers, and we assure them we will treat their complaints with the highest priority. Accordingly, we have started working with law enforcement agencies to investigate this matter properly.

We want all our customers to know that OPay remains their trusted financial partner. Our platform has a robust and tested infrastructure to keep their funds safe and secured at all times, and no funds can be moved without confidential information such as passwords or OTP on our platform. We remain committed to providing our customers excellent service at all times.

We sincerely apologize to any affected customers for any inconveniences caused but rest assured that OPay will adequately resolve the issue.

Kindly reach out to our customer support team via the following channels:
Phone Number: +23418888329
Social Media:
Facebook Merchant: @opaymerchants
Twitter: @OPay_NG, @OPaySupport
LinkedIn: OPay